We understand that sometimes returns or exchanges are necessary, and our policy is designed to be fair, clear, and customer-friendly while preserving the quality of our products. Please read the following conditions carefully before initiating a return or exchange.

How to Start a Return or Exchange

• Email us at support@fenwaywears.com with your order number and reason for return.
• Please include photos if your return is due to damage, defect, or incorrect item.
• Our team will respond within 2-3 business days with approval and next steps.

Return & Exchange Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Unworn, unused, and in perfect condition
  
  
• No stains, odours, or damage
  
  
• Original packaging, tags, and labels must be included
  
  
• Must be returned within 14 days of receiving your order or in-store purchase
  
  

❌ Items NOT eligible for return or exchange:

• Mystery items (Mystery Hoodie, Mystery T-Shirt)
  
  
• Underwear, socks, and other hygiene-related items
  
  
• Any used, washed, or damaged items
  
  
• Items not originally purchased from FenwayWears.com

Received the Wrong Item?

If you have received an item that you did not order or that is different from what you purchased:

• Please notify us immediately by sending clear photos of the item and packaging within 24 hours of receipt.
  
  
• You can send the photos and details to: support@fenwaywears.com
  
  
• Failure to report the issue within 24 hours may result in delays or denial of a replacement or refund.
  
  

Once we verify the issue, we will provide instructions on how to proceed, including arranging a return or exchange.

Shipping Costs for Returns & Exchanges

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• We provide prepaid return labels for defective or incorrect products.
• Return shipping fees vary based on your location — see our shipping fee chart on the website.

Processing & Refunds

• Returns are processed within 7-10 business days after receipt and inspection.
• Approved refunds will be issued to the original payment method and may take 5-7 business days to appear in your account.
• Exchanges are shipped within 5 business days after return approval and subject to availability.

• We will arrange a free replacement or refund for verified incorrect orders.
  
  

Abandoned or Lost Orders

Customers are responsible for shipping costs if orders are:

• Refused at delivery
• Lost due to incorrect shipping details provided by the customer
• Destroyed or unclaimed at the carrier’s facility
  
  

Important Notice About Incorrect Returns

If a customer sends us an item that was not purchased from FenwayWears.com and requests a refund:

• No refund will be issued under any circumstances
• The customer will be responsible for arranging and covering the cost of return shipping for the incorrect item
• If unclaimed, the item may be disposed of after 14 days

Please ensure you are only returning items that were purchased directly from our website.

Pop-Up Shops & Outlet Store Policy

Items purchased from Pop-Ups or Outlet Stores have different conditions:

• Returns: Not accepted
• Exchanges: Only allowed for size or item changes, and only during the active dates of the pop-up or outlet
  
  

Additional Information

• Original shipping fees are non-refundable
• Refunds are processed after item inspection and approval
• Exchanges are subject to item availability
• Refunds are returned to the original payment method only
  
  

Need Help?

Email: support@fenwaywears.com
Website: www.fenwaywears.com